- DermapenWorld App
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- Troubleshooting
"Device Not Found" Connect and Sync Error
The "Device Not Found" Error message will display anytime you press the Connect and Sync button and a device in Bluetooth Mode is not found.
Please ensure that your device is in Bluetooth Mode and within range (3 meters/10 feet) of your smartphone/tablet.
If your device is in Bluetooth Mode, within range and you are still seeing this message please Contact Us