---
title: "\"Device Not Found\" Connect and Sync Error"
description: The "Device Not Found" Error message will display anytime you press the Connect and Sync button and a device in Bluetooth Mode is not found. Please ensure that your device is in Bluetooth Mode and wit
---

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# "Device Not Found" Connect and Sync Error

The "Device Not Found" Error message will display anytime you press the Connect and Sync button and a device in Bluetooth Mode is not found.

Please ensure that your device is in Bluetooth Mode and within range (3 meters/10 feet) of your smartphone/tablet. 

If your device is in Bluetooth Mode, within range and you are still seeing this message please [Contact Us](https://www.dermapenworld.com/en-au/contact-us?hsLang=en)

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