For devices running Firmware version 1.5.1 and older.
You will need to ensure your DermapenWorld device is in Bluetooth mode to perform a Connect & Sync. To put your device into Bluetooth mode:
- Sign in to the DermapenWorld app using the relevant User Account that your device is registered to
- Select the Serial Number of the device you would like to Force sync /Connect & Sync
- Power On the device. If the pen powers on in Treatment Mode press and hold both the increase depth (+) and increase speed (+) buttons together for 3 seconds till the Bluetooth symbol is displayed on the screen of the pen and the pen is in Bluetooth Mode.
- Press the 'Connect & sync' button on the app
- The App will perform a check of the Dermapen and automatically commence a Firmware update
- A final sync of the Dermapen will then occur automatically to finish the upgrade
- The App will display a success message and the Dermapen is ready for use
- To confirm the upgrade was successful, go to the Product page in the App and the Firmware version should be showing 1.6.6 or higher