1. DermapenWorld App
  2. Pen Details with Dp DOCK

The Wi-Fi Network Name is incorrect

If the Wi-Fi Network name in the Dp DOCK section is incorrect it could indicate one of two things. You have either connected to the incorrect Wi-Fi Network during the Dp DOCK setup or the name of the Network Connection has been set incorrectly.


If you have selected the incorrect Wi-Fi Network:
1.    Press the Wi-Fi Setup button in the bottom left of the Pen Details page
2.    Scroll to the bottom of the Connecting your Dock – Connect to Wi-Fi page 
3.    Press the disconnect button next to the Connect Network you currently have selected
4.    Confirm you want to disconnect 
5.    Select the correct Wi-Fi Network from the list of Available Networks and press Connect, if a password is required please put this in

6.    Press Finish


If the name of the Network Connection has been set incorrectly please refer to your Network carrier for technical support.