Pen on Dp DOCK
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      1. DermapenWorld App
      2. Pen on Dp DOCK

      Why is there a Red LED light on my Dp Dock?

      There are a few reason why your Dp DOCK may produce a RED Operation Error: 
      • The device detected and Wi-Fi not connected or available
          • Check Wi-Fi is available and remove/replace the device from the Dp DOCK
      • The device is detected and is not powered on 
          • Power on the device and place back on the Dp DOCK
      • The device is detected but has failed to change to Bluetooth Mode after 2 minutes 
          • Manually place your device in Bluetooth Mode and place back on the Dp DOCK
      • The devices Serial Number does match the Dp DOCK
          • Use the correct Dp DOCK
      • Sync could not be completed correctly 
          • Remove the device and try again 
          • If error remains contact your local Distributor (For Professionals) or DermapenWorld Customer Service at www.dermapenworld.com/contact-us 
      • Dp DOCK will emit a double beep every 10 minutes while in an error state to alert the user of an error 
          • Beeping will stop after 10 minutes but lights will remain Red.