DermapenWorld App

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DermapenWorld App

General

General

Signing in and Beginning

Before I can begin, what do I need?

What Smart Phones or Tablets can I use which support the DermapenWorld app?

Does my Dermapen Device need to be on a specific Firmware for a Dp DOCK to register to it?

How do I perform a Connect & Sync to update my Device to the latest Firmware so I can register a Dp DOCK?

Do I need to have an existing DermapenWorld User Account to register a Dp DOCK?

How is the Dp DOCK powered?

How does the Dp DOCK recognise when a DermapenWorld device has been placed on it?

Do I need an app to use the Dermapen HOME?

What is the Warranty on the Dp Dock?

What is the Warranty on the Dermapen HOME?

What If I do not have a Dp DOCK?

Video | App Instructional Video: Battery without Dock

Dp DOCK Benefits

What is the latest firmware version?

Apple iOS Hardware and Software Requirements for the DermapenWorld App

Android Hardware and Software Requirements for the DermapenWorld App

Login or Begin

Signing up as a new DermapenWorld Account User

Forgot your password

Can DermapenWorld reset my password?

Can I change the email address for my User Account?

I have a Dermapen HOME and a professional Dermapen device.

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Begin Questions

Signing in as an existing DermapenWorld account User

Why do I need to select a model of Dermapen?

What happens If you select the wrong model of device?

How do I cancel setting up a Dp DOCK and Registering a device?

What happens if I have a Dp DOCK but I selected No when asked “Did you also purchase a Dock” at the beginning of Setup?

What is a Dp DOCK?

Where can I buy a Dp DOCK?

What if I have selected the incorrect device model on the Begin Questions page?

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