General
Signing in and Beginning
- Before I can begin, what do I need?
- What Smart Phones or Tablets can I use which support the DermapenWorld app?
- Does my Dermapen Device need to be on a specific Firmware for a Dp DOCK to register to it?
- How do I perform a Connect & Sync to update my Device to the latest Firmware so I can register a Dp DOCK?
- Do I need to have an existing DermapenWorld User Account to register a Dp DOCK?
- How is the Dp DOCK powered?
- How does the Dp DOCK recognise when a DermapenWorld device has been placed on it?
- Do I need an app to use the Dermapen HOME?
- What is the Warranty on the Dp Dock?
- What is the Warranty on the Dermapen HOME?
- What If I do not have a Dp DOCK?
- Video | App Instructional Video: Battery without Dock
- Dp DOCK Benefits
- What is the latest firmware version?
- Apple iOS Hardware and Software Requirements for the DermapenWorld App
- Android Hardware and Software Requirements for the DermapenWorld App
- Languages supported by the DermapenWorld App
Login or Begin
Begin Questions
- Signing in as an existing DermapenWorld account User
- Why do I need to select a model of Dermapen?
- What happens If you select the wrong model of device?
- How do I cancel setting up a Dp DOCK and Registering a device?
- What happens if I have a Dp DOCK but I selected No when asked “Did you also purchase a Dock” at the beginning of Setup?
- What is a Dp DOCK?
- Where can I buy a Dp DOCK?
- What if I have selected the incorrect device model on the Begin Questions page?